FAQs
Q. What is your return policy?
We want you to be 100% happy! However If you’re not 100% satisfied with your purchase, you can return all FULL PRICE items that are unworn, in original packaging and tags attached within 14 days of receiving your order. We will happily issue a refund, exchange or store credit. All refund will be processed to your original form of payment.
Please note: we do not offer refund on clearance items, for further information please see our returns page
Q. When will my order be shipped?
Orders are packed and shipped daily, Monday through to Friday (except public holidays
Q. How will my order be sent and how long will it take to arrive?
Australian shipments are sent via Australia Post (whichever is the quickest and most reliable method to get to you!). Estimated delivery is 2-5 working days depending on your location however you may experience delays during peak season. Please allow extra time for orders to Western Australia, or remote locations.
International orders are shipped via Australia post express which connects with your local postal service in your country. Estimated delivery after dispatch is 5 - 12 working days, depending on your country's postal service.
Q. Which countries do you ship to?
We ship to all Countries except - Mexico, North Korea, Iran, Syria, Yemen, Guatemala, Portugal & Afghanistan due to unreliable postal services.
Q. Do you ship to my PO box or street address?
It's up to you! Except if you live in the UAE, Qatar, Oman, Saudi Arabia or a country that doesn't have a door-to-door government postal system - then we need to ship to a PO Box. This is a requirement for the local postal service and without it, your shipment won't be sent - or if it slips through the system and gets shipped - we are not responsible if it doesn't arrive or takes many many weeks - sorry!
Q. I think I made a typo in the address field when I placed my order - what should I do?
However you type your address in your order, is exactly how it is labelled. So please email us at hello@ilandco.com urgently if you think you made a mistake. Also - all shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.
Once an item is sold out, we generally don't produce more, however on occasions of high demand pieces we will restock a small quantity. We highly recommend you to join the waitlist so we can inform you should there be any stock available.